• Sales: (888) 717-2304
  • Service: (888) 701-4410
  • Parts: (888) 706-5188

869 E Stone Dr Directions Kingsport, TN 37660

Info

Employment Opportunities

Job Openings

Experienced Automotive Technician Wanted


+Signing bonus for level 3 technicians+
 
Join Tri-Cities Dodge and be a part of the area's busiest auto dealership! Have fun while earning big bucks! We offer a generous vacation package so you can relax and recharge, 401K with employer match and full medical benefits. 

The Vehicle Service Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards.  

DUTIES AND RESPONSIBILITIES:

-  Receive repair orders from dispatcher and take to stall area.
-  Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
-  Diagnose cause of any malfunction and perform repair.
-  Communicate with parts department to obtain needed parts.
-  Save and tag parts if the job is under warranty or if requested by the client. 
-  Examine the vehicle to determine if additional safety or service work is required.
-  Advise service consultant immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
-  Document work performed and utilize separate time punches per operation.
-  Road-test vehicles when required or refer to the test technician, keeping in mind that client vehicles should not be used for personal errands.
-  Supervise work of any apprentice technicians as assigned.
-  Attend factory-sponsored training classes.
-  Keep abreast of factory technical bulletins.
-  Ensure that clients' cars are kept clean.
-  Maintain shop area neat and clean throughout the workday, and be able to account for all dealership-owned tools at all times.
-  Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes.
-  Road-test vehicles to quality-check work performed.
-  Maintain ASE and Factory certifications for work performed.
-  Have a true commitment to satisfying and retaining clients

 QUALIFICATIONS: 

High school diploma or the equivalent.  Ability to read and comprehend instructions and information.  ASE certification preferred.  General mechanical skills.  Valid driver's license and a good driving record.  Manual dexterity.  Good judgment. 

WORKING CONDITIONS: 

The Technician will stand six to eight hours per shift, lift parts weighing up to 50 pounds several times during each shift, and use hoist and test equipment as needed.  S/he will stoop, kneel, crouch, crawl, reach, handle, and feel.  S/he will use hand and power tools.  S/he will be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and non-hazardous materials.  Road testing of vehicles may be required.  The Technician will be required to wear a dealership uniform at all times.  

 Interviews will take place at the dealership in Kingsport, TN.  

No phone calls please.
Apply for Position

Experienced Automotive Service Manager

5+ Years of Total Experience | 3 Years Chrysler Experience


Join Tri-Cities Chrysler Dodge Jeep RAM and be a part of the area's #1 Auto Dealership. Have fun while earning big bucks! We offer a generous vacation package so your can relax and recharge, 401K with employer match and full medical benefits.

 

Have you been thinking about making a change? Tired of your current dealership employer? Ready to tackle a rewarding and challenging career? What are you waiting for? Join the Tri-Cities CDJR team.  


TITLE:                       Service Manager

 

POSTED:                    September 2014

 

REPORTS TO:           General Manager

 

POSITION INFORMATION:

 

The Service Manager is responsible for running an efficient and profitable service department.  S/he will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

 

DUTIES AND RESPONSIBILITIES:

Management-related:

Forecast goals and objectives for the department and strive to meet them. 

Strive for harmony and teamwork with all other departments.

Prepare and administer an annual operating budget for the service department.

Attend managers' meetings as requested. 

Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.

 

Personnel-related:

Hire, train, motivate, counsel, and monitor the performance of all service department staff.

Direct and schedule the activities of all department employees.

Provide technical assistance to employees as needed.

Conduct meetings with department employees to discuss activities and problems of mutual interest.

Monitor technicians' payroll records.

 

Client- and Department-related:

Establish and maintain good working relationships with clients to encourage repeat and referral business.

Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities. 

Serve as liaison with factory representatives.

Greet all clients promptly and give fair estimates on costs and time required for repairs and maintenance.

Handle all client complaints. 

Break down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances.

Quality-check completed jobs.

Keep abreast of new equipment and tools available and recommend purchases.

Ensure that the work areas and client waiting area are kept clean.

Account for all documents; ensure that none are missing.

Control the performance of the department using these tools:  Daily Operating Control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts. 

Maintain reporting systems required by general management and the factory.

Monitor repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per service consultant, etc.

Ensure that clients' service files are up-to-date and are readily available for reference.

Monitor the location and care of shop tools.

Collect accounts receivable for service work.

Follow up on parts department orders to ensure parts availability.

Have a true commitment to satisfying and retaining clients

 

QUALIFICATIONS:

 

Ability to read and comprehend instructions and information.  High school diploma or the equivalent.  Two years of experience in an auto repair facility.  ASE certification preferred.  One year of supervisory experience.  Excellent communication, supervisory, and managerial skills.  Ability to operate the department at a profit according to dealership guidelines.

 

WORKING CONDITIONS:

 

The Service Manager will work at a desk, which is enclosed in the service department garage.  S/he will be exposed to noise, vibration, paint, dust, exhaust fumes, and other hazardous and non-hazardous materials.  S/he will move about the service area to work with the service consultants and technicians.  S/he will crawl under cars and get in and out of cars to inspect work completed.

 

Interviews will take place at Tri-Cities Chrysler Dodge Jeep RAM.


Please email a cover letter and resume to Larry_Daugherty@VictoryAutomotiveGroup.com. No phone calls please.

 

Victory Automotive Group is a drug free work place. The Drug-Free Workplace Policy has been reviewed, accepted and signed by the employee. 

 

 

We are an Equal Opportunity Employer

Apply for Position

Parts Counter Person

TITLE:                                  Parts Counter Person

 

REPORTS TO:                      Parts Manager

 

POSITION INFORMATION:

The Parts Counter Person sells, at retail, parts to all available clients, over the counter, through the shop, or on the phone.

 

DUTIES AND RESPONSIBILITIES:

Specific to the Front Counter:

q  Assist walk-in clients in selecting required parts, suggest companion requirements, offer specials, and ensure that the client is exposed to the full product line.

q  Pull purchased parts from stock.

q  If the part is not in stock, determine availability and submit an emergency order if requested by the client, following company-pricing guidelines.

q  Answer phone calls, providing price quotes and other information.

q  Assist outside sales representatives with their orders.

q  Set up orders for daily shipment, delivery, or pick-up.

q  Verify ''will call'' and ''back-order'' files weekly and return to vendors, or stock those items not required.

q  Solicit assigned accounts by phone.

 

Specific to the Rear Counter:

q  Assist service technicians in selecting parts needed for repairs in process.

q  Open a repair order envelope for all new repair orders.

q  Order parts not in stock if, after discussion with Shop Foreman, it is determined that parts are needed and will be used upon receipt or that the client will return for the required repairs.

q  Notify the Shop Foreman and the client that ordered parts have been received. 

q  Answer parts phones when front counter is overloaded.

q  Act as primary phone operator at night.

q  Ensure that before parts can be charged out, the Technician presents a duplicate copy of the repair order and a parts requisition.  File the requisition copy in the repair order envelope.

 

All Counter People:

q  Be friendly, professional and efficient when working with all clients, both on the phone and in person. 

q  Provide the same high level of service to the other dealership departments as is given to other clients.

q  Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. The Parts Manager or Secretary-Treasurer must approve exceptions.

q  Ensure the clients sign all charge sales slips.

q  When making tax-exempt sales other than to a charge or cash account, ensure that the client's full name, address, ICC number, and signature is obtained.

q  Present the client with the white copy of the invoice after removing the ''tear strip.''

q  When doing business with regular cash clients, ensure that their ''cash account'' numbers are recorded to assure proper client tracking. 

q  When a credit card is declined, notify the credit department.  If they are not available, either decline to charge the purchase or release the credit hold in accordance with the dealership's guidelines.

q  Keep front and rear counter areas clean and uncluttered.

q  Replenish assigned inventory daily.

q  Advise Parts Manager when areas of the department are not in satisfactory condition.

q  Keep current on new products and product updates.

q  Participate in all training programs that are made available.

q  Participate with the Parts Manager in maintaining a Lost Sale Tracking program.

q  If clients pay by invoice, obtain the following information:  Form of payment (if by check, include the check number), amount of payment, received by (your name), date, and any change given.

q  Clean computer terminals and printers daily.

 

 

QUALIFICATIONS:

 

High school diploma or the equivalent.  Ability to read and comprehend instructions and information.  One year of experience in an automotive parts department.  One year of sales experience.  Professional personal appearance.  Ability to work well with the public, sometimes with several clients at a time.  Will be required to wear a dealership-provided uniform.

 

WORKING CONDITIONS:

 

This is a physically demanding position.  Will move throughout the parts shelves all day, reaching and climbing to obtain parts from inventory.  Will stand six to eight hours during a shift at the client counter, of which the surface is 44 inches from the floor.  When delivering parts to the service department and body shop, will be exposed to noise, dust, exhaust fumes, paint, and other hazardous and non-hazardous materials.

 

 

Interviews will take place at the dealership in Kingsport, TN. Please submit resume to Larry_Daugherty@VictoryAutomotiveGroup.com.   

Apply for Position

Sales Consultant


Experienced Automotive Sales Consultant Wanted


2 Positions Available!

Join Tri-Cities Dodge and be a part of the area's #1 Auto Dealership. Have fun while earning big bucks - up to $80,000 a year! We offer a generous vacation package so your can relax and recharge, 401K with employer match and full medical benefits.

 

Have you been thinking about making a change? Tired of your current dealership employer? Ready to tackle a rewarding and challenging career? What are you waiting for? Join the Tri-Cities Dodge team.

 

As one of Tri-Cities largest automotive dealerships, we take pride in delivering outstanding customer service and satisfaction in every department. As a result, we're continuing to grow and need quality individuals who care about a "job well done" to make the sale and delivery of our products special!

We are currently in need of experienced Automotive Sales Consultants who are seeking big paychecks and are willing to go the extra mile in learning and working to be the best. We offer outstanding training for the right individuals.

Among the responsibilities of the position:

Assisting customers who enter the dealership, answering their questions and helping them select a vehicle that is right for their needs.

Explaining product performance, application and benefits to prospects and describing all optional equipment available for customer purchase.

Following up on all post delivery items including tag/title work and any special requests to ensure customer expectations have been met.

Maintaining a buyer follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

Attending product and sales training courses.

REQUIREMENTS

Requirements for Sales Consultants:

Sales associates should have excellent communication skills, be organized and able to explain the products, their features and benefits compared to competing brands.

The automotive retail industry often requires associates to work extended hours, evenings, holidays and weekends to achieve their goals.

Automotive Sales Experience Preferred, but will train the right candidate.

Interviews will take place at the dealership in Kingsport, TN.   


    

Apply for Position

Contact

Tri-Cities Chrysler Dodge Jeep Ram

869 E Stone Dr
Directions Kingsport, TN 37660

  • Sales: (888) 717-2304
  • Service: (888) 701-4410
  • Parts: (888) 706-5188

Hours

  • Monday 9:00am-8:00pm
  • Tuesday 9:00am-8:00pm
  • Wednesday 9:00am-8:00pm
  • Thursday 9:00am-8:00pm
  • Friday 9:00am-8:00pm
  • Saturday 9:00am-7:00pm
  • Sunday 12:00pm-6:00pm
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